July 8, 2025

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Taiwan’s QNAP Denies Storage Equipment Infections Are Rising

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“Certain media experiences proclaiming that the influenced gadget count has enhanced from 7,000 to 62,000 given that October 2019 are inaccurate”

Taiwanese storage software and hardware seller QNAP claims there is no indicator that infections of its items are developing, following above sixty,000 of its community attached storage (NAS) gadgets were claimed to be infected with malware by an mysterious attacker.

The advanced “Qsnatch” malware affecting QNAP’s NAS gadgets has the specially annoying function of avoiding administrators from working firmware updates.

Above 3,900 QNAP NAS boxes have been compromised in the Uk and an alarming 28,000-furthermore in Western Europe, the NCSC warned July 27 in a joint advisory with the US’s CISA.

QNAP has given that suggested the figures have been misrepresented as a continual surge in infections from first experiences in late 2019 and claims the concern is contained. (Carnegie Mellon, Thomson Reuters, Florida Tech, the Government of Iceland were amid those notified of infection by safety scientists early in the marketing campaign).

“Certain media experiences proclaiming that the influenced gadget count has enhanced from 7,000 to 62,000 given that October 2019 are inaccurate owing to a misinterpretation of experiences from unique authorities”, the company said. “At this instant no malware variants are detected… the selection of influenced gadgets demonstrates no indicator of one more incident.”

The QSnatch malware allows attackers steal login qualifications and technique configuration facts, which means patched boxes are normally quickly re-compromised.

As Pc Small business Overview has claimed, QNAP initially flagged the threat in November 2019 and pushed out advice at the time, but the NCSC said as well lots of gadgets continue to be infected: the first infection vector continues to be deeply opaque, as do the motives of the attackers, whose publicly recognised C&C infrastructure is dormant.

“The attacker modifies the technique host’s file, redirecting main area names employed by the NAS to neighborhood out-of-date variations so updates can by no means be set up,” the NCSC noted, including that it then makes use of a area technology algorithm to set up a command and handle (C2) channel that “periodically generates various area names for use in C2 communications”. Existing C2 infrastructure remaining tracked is dormant.

The NCSC is recognized to have been in contact with QNAP about the incident.

Non-financial gain watchdog ShadowServer also claimed identical numbers close to the similar time. QNAP in the meantime said that it has updated its Malware Remover software for the QTS working technique on November one, 2019 to detect and eliminate the malware from QNAP NAS and has also produced an updated safety advisory on November 2, 2019 to handle the concern. QNAP said it been emailing “possibly influenced users” to advocate an immediate update in between February and June this yr.