February 28, 2024


The business lovers

KLAS: Teladoc, Epic report widest breadth of telehealth capabilities

In a new report inspecting the speedily evolving telehealth landscape, KLAS observed that suppliers self-claimed a extensive array of capabilities – and it famous that distinct firms can fulfill distinct customers’ requirements.

KLAS also observed different degrees of self-claimed shopper adoption of vendors’ tools throughout four common telehealth scenarios.  

“To assistance healthcare corporations promptly have an understanding of the breadth of vendors’ telehealth choices, KLAS has developed a framework – or ecosystem – meant to guideline corporations to suppliers who can accommodate their precise care styles, use scenarios, and technological prerequisites,” according to the report.  

WHY IT Matters  

KLAS observed that, potentially unsurprisingly, digital care system suppliers claimed the broadest capability sets with regards to supply, entrance-end technology and connectivity, workflow and material, and integration.  

Teladoc Wellness scored maximum of any of the bundled suppliers for total capabilities provided, while closer to the average for shopper adoption premiums.   

“Teladoc Wellness reports consumers most normally adopt capabilities for tele-specialty consults, and a the vast majority also do scheduled and on-need visits,” explained KLAS researchers. 

“Teladoc’s offering stands out for its entrance-end technology, specifically the components,” they include.  

Amwell, in the meantime, claimed a larger adoption level (in particular for entrance-end technology and conversation), but less capabilities.  

And Caregility, which received a Finest in KLAS award this calendar year, “reports deep adoption for scheduled and on-need visits as nicely as tele-specialty consultations,” explained KLAS.  

“Their capability set is extra restricted than these of extra long-standing suppliers, in particular with regards to care supply and workflows, exactly where Caregility supplements with several third-bash partnerships,” the report explained.

When it arrives to electronic wellbeing history-centric digital care, Epic self-claimed the biggest breadth of capabilities and maximum shopper adoption.

KLAS also famous “remarkably wide capabilities” from distant patient monitoring suppliers, specifically Wellness Restoration Options – in particular when it arrived to video clip visits.  

And when it arrives to video clip conferencing platforms, KLAS states Doxy.me “stands out” for administrative workflows.  

“They report integration with most EMR suppliers, while in past investigate, consumers have famous integration struggles,” researchers explained.  

THE Larger sized Development  

The COVID-19 crisis induced a push toward telehealth expert services, like from firms that had not earlier provided digital care.

Now, need for telemedicine on the patient side has slowed fairly. But industry curiosity is continuing apace – with a lot of massive gamers, this kind of as Amazon, throwing their hat into the proverbial ring. 

ON THE File  

“The COVID-19 pandemic considerably accelerated healthcare supply organizations’ adoption of telehealth and digital care systems,” explained KLAS researchers. “As these corporations scrambled to fulfill the rapid need, they promptly carried out options that normally demanded handful of resources and fulfilled targeted requirements.

“At the similar time,” they explained, “suppliers promptly pivoted to either produce committed telehealth goods or include telehealth capabilities to current choices, developing a sea of options.”


Kat Jercich is senior editor of Health care IT Information.
Twitter: @kjercich
E-mail: [email protected]
Health care IT Information is a HIMSS Media publication.