Moscow and Paris, September 2 2020
Atos, a international chief in digital transformation, has efficiently launched a international assistance project for its new client PERI, one particular of the world’s major suppliers and suppliers of formwork and scaffolding devices, to present assistance for more than 7,000 PERI workforce across 56 nations around the world.
Because the start of this contract, which commenced in November 2019, the corporation has efficiently applied 3 introductory phases, which now present a centralized buyer assistance desk to assistance more than 7,000 PERI workforce all over the world. Atos not only improved the quality of assistance and increased user satisfaction, but also lessened assistance expenses.
“In diverse areas of PERI’s presence, the IT assistance assistance was fragmented – someplace the function was carried out with neighborhood contractors, someplace the complications have been solved by the company’s own resources. Synergy with Atos authorized us to unify the assistance delivery process, establish a popular strategy for monitoring benefits and figure out key functionality indicators, which simplified equally the course of action of speaking to assistance and its regulate by the administration,” claimed Pavel Puzanov, IT Manager of Eastern and Northern Europe, PERI GmbH.
In the latest stage, Atos totally provides first line assistance, which involves each and every day assistance difficulties these types of as incident administration, details requests, access administration in addition to assistance of enterprise applications. Atos is now starting the upcoming stage which will present 2nd line assistance for PERI end users. New directions of digital transformation of the client are currently being made and reviewed.
“Having entered the operational stage of the project at the time of the international pandemic crisis, when workforce are switching to a remote manner of function, and user requests are acquiring a diverse character because of to variations in the corporation, we nonetheless managed to timely answer to the prevailing ailments and be flexible in delivering expert services throughout the COVID-19 period, while observing all the phrases of the SLA,” claimed Sergey Klyuev, Head of Infrastructure and IT Solutions of Atos in Russia.
The PERI international end users assistance project has grow to be one particular of the major Atos assignments in Russia in phrases of its geography. Supplying assistance in Russian, English and German, Atos managed to meet up with the significant demands of the client for the degree of language expertise of the crew.
“Thanks to cooperation with PERI, our specialists have been able to at the time once more display the skills of Atos in Russia on the international market, delivering quality assistance to more than 7,000 end users all over the earth. We are open up to further more assignments with PERI and are ready to present flexible assistance to the client in the transforming market ailments,” claimed Edgars Puzo, CEO of Atos in Russia and CIS.
Atos is a international chief in digital transformation with 110,000 workforce in 73 nations around the world and once-a-year revenue of € 12 billion. European amount one particular in Cloud, Cybersecurity and Large-Effectiveness Computing, the Team provides finish-to-finish Orchestrated Hybrid Cloud, Large Details, Small business Apps and Digital Place of work answers. In the United kingdom & Ireland Atos provides enterprise technological innovation answers for some of the country’s major community and personal sector organisations The Team is the Throughout the world Info Technological innovation Spouse for the Olympic & Paralympic Online games and operates underneath the brand names Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), outlined on the CAC40 Paris stock index.
The goal of Atos is to aid design the future of the details space. Its skills and expert services assistance the advancement of expertise, education and learning and investigation in a multicultural technique and lead to the advancement of scientific and technological excellence. Throughout the earth, the Team enables its customers and workforce, and users of societies at substantial to stay, function and establish sustainably, in a safe and protected details space.
World wide: Laura Fau | [email protected] | +33 six 73 sixty four 04 18 | @laurajanefau
Russia: Ann Terentyeva | [email protected] |+7 930 416-forty three-93