April 20, 2024


The business lovers

Atos delivers Next-Generation Employee Experience for EY

Paris (France) July 22, 2021

Atos now announces that it will present a Next-Generation Worldwide Personnel Knowledge to EY, one of the largest global skilled expert services organizations. The 7+ 12 months contract will see Atos personalize and enhance the IT encounter for far more than 300,000 EY men and women by its Proactive Knowledge Centre, a team of dedicated experts, supported by innovative tooling and processes, driving in the direction of the maximum stages of proactive, pre-emptive and automated employee encounter seen in the sector to day. This new contract reinforces Atos’ position as a main enabler in the new frontier of work and employee encounter.

The evolution to a ‘Next-Generation’ employee encounter is a progress place in the market, driven by new frictionless work styles and the new era of digitally-savvy staff that count on the similar amount of electronic adaptability at work anywhere they are.

Proactive Knowledge Centre

Atos’ Proactive Knowledge Centre is created to intelligently help all employee demands by presenting an built-in omni-channel encounter with personalised and contextualised help. Workforce will be ready to easily obtain self-aid and digital help by automated and self-mastering AI chatbots. Critically, help will be customized to employees’ unique demands and preferences, employing sentiment analysis to guarantee the ideal probable encounter is been given. As a outcome of this staff will encounter fewer disruption to their Digital expert services, with most of the requests being fulfilled mechanically and straight away.

A dedicated team of details scientists, sentiment and journey analysts, as nicely as experts in numerous parts this kind of as AI, information, organizational alter management, electronic adoption, and employee engagement, will work jointly in real-time to react to sentiment suggestions and enrich the employee encounter. Atos’ details analysts will check and recognize trends more than time to continually enhance the overall services encounter, and to discover, address and in the long run lower get in touch with volume.

“Each day, 300,000 EY men and women are supporting businesses and governments to aid address their hardest issues as part of the EY objective to build a improved operating earth. We are centered on delivering EY men and women with progressive resources, like these from Atos to aid them in delivering outstanding expert services to clientele,” stated Steve Krouskos, EY Worldwide Managing Companion – Enterprise Enablement. “We are seeking ahead to deploying this agile and responsive answer, employing transformational initiatives and new-era technologies, so we can drive improved customer and men and women encounters.”

We are fired up about supporting EY to make the alter to a very personalised, proactive and automated ‘care’ model, which places EY men and women at the centre, demonstrating after once more our management position in the new frontier of work and engaged employee encounter.” stated Elie Girard, CEO at Atos.

Leveraging its acknowledged expertise in Digital Place of work Expert services[one], and as part of its Engaged Personnel Knowledge[two] initiative, Atos will present a Next-Generation global Assistance for EY men and women throughout far more than 150 nations. This will present an wherever, anytime care encounter from any gadget, to present a far more effective services to staff even though enabling increased productivity.


Download the push launch in PDF


More info about Engaged Personnel Knowledge:

To come across out far more about Engaged Personnel Knowledge, pay attention to Elie Girard in Atos’ Engaged Personnel Knowledge event here.

To come across out far more about Atos’ eyesight for the future of work, read the ‘Digital Vision for Engaged Personnel Knowledge (EX)’


About Atos

Atos is a global leader in electronic transformation with 105,000 staff and once-a-year income of more than € eleven billion. European range one in cybersecurity, cloud and substantial-performance computing, the Team provides customized finish-to-finish options for all industries in seventy one nations. A pioneer in decarbonization expert services and products, Atos is committed to a protected and decarbonized electronic for its clientele. Atos operates beneath the manufacturers Atos and Atos|Syntel. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The objective of Atos is to aid structure the future of the info place. Its expertise and expert services help the improvement of information, schooling and study in a multicultural tactic and add to the improvement of scientific and technological excellence. Throughout the earth, the Team enables its clients and staff, and members of societies at large to stay, work and create sustainably, in a risk-free and protected info place. www.atos.web

Press contact:

Laura Fau | [email protected] | +33 six 73 64 04 18 | @laurajanefau


[one] Atos is acknowledged as a leader in Digital Place of work Expert services by main analysts : Everest Team, Gartner, IDC, ISG and NelsonHall.

[two] Engaged Personnel Knowledge encompasses the latest resources and technologies, consulting capabilities, and new and present partnerships with main experts in the area, all underpinned by apparent decarbonization aims. It is the most complete intersectional set of expert services on the current market now and the only one which combines the two classic Digital Place of work options with Personnel Knowledge expert services.